MGT-240 | Understanding Management

Module 1 DQ 1

Discuss the differences between the traditional management pyramid and the upside down pyramid. What managerial skills and competencies do you expect to be emphasized in the upside down pyramid? Explain your answer.
Module 1 DQ 2

Based on what you have learned about the four functions of management and how they are interrelated, share a real world example of where you have seen these functions in action either successfully or unsuccessfully.
Module 1 DQ 3

How well do you think your organization performs its key goals of providing the goods or services that your customer
MGT-240 | The Historical Foundations of Management

Module 2 DQ 1

Using examples, show how the “deficit” and “progression” principles operate in Maslow’s hierarchy of needs theory within an organizational setting.

Module 2 DQ 2

Why is the external environment important in the open systems view of organizations?

Module 2 DQ 3

Select any three management theories (from different approaches). What is the significance of those theories to modern day management practice?
MGT-240 | Planning

Module 3 DQ 1

Using examples from your experience, discuss the importance of planning to the practice of management.

Module 3 DQ 2

What is the importance of an organization’s mission, values, and objectives to planning as a function of management?

Module 3 DQ 3

Explain the concept of management by objectives and explain how it is used in organizations.
MGT-240 | Organizing People and Resources

Module 4 DQ 1

What role does organizing play as a function of management? Explain how the flat organizational structure differs from other types of formal organizational structures.

Module 4 DQ 2

How is the choice of an organization’s structure related to the environment in which it operates?

Module 4 DQ 3

Think of your organization and its resources. Do the managers utilize organizational resources effectively? Which resources contribute most to the organization’s performance?
MGT-240 | Leading and Controlling

Module 5 DQ 1

How does situational leadership differ from another leadership theory of your choice?

Module 5 DQ 2

Using an organization with which you are familiar, identify ways through which feedforward and feedback controls can be used to assure a high quality final outcome.

Module 5 DQ 3

Describe the key sources of power and explain how each power base can be turned into influence.
MGT-240 | Motivating and Communicating

Module 6 DQ 1

What is the importance of communication to the four functions of management? What are the different barriers to communication and how can they be overcome? (Hint: Use both your textbook and the GCU lecture).

Module 6 DQ 2

Compare and contrast one content and one process theory of motivation. In your opinion, why would two people with similar abilities have very different levels of performance? If you were the manager, what would you do and why?

Module 6 DQ 3

Identify and explain the alternative work arrangements that are available for improving work-life balance.
MGT-240 | 21st Century Challenges

Module 7 DQ 1

Based upon the assigned readings (Drucker's "The Coming of the New Organization" and Zahra's "The Changing Rules of Global Competitiveness in the 21st Century"), identify at least four changes (two from each article) that you think have been the most significant cause of change to the way that your organization operates. In what ways do you think managers’ jobs have changed in your organization?

Module 7 DQ 2

For your organization, or one with which you are familiar, identify the factors that operate in its general and specific environments. Why is it important for managers to understand the factors that affect their organization?

Module 7 DQ 3

Using an organization with which you are familiar, identify its core culture and the elements of its observable culture. What do you think needs to be changed to align your culture to the elements in the environment?
Module 2 Assignment - Starbucks Management

Details:


View “Starbucks: Building Relationships With Coffee Growers.”

After watching the video, begin writing an essay (750-1,000 words) that is separated in three parts.

Part 1

In the first part of your essay, address the following:

    How does Dub Hay exemplify the definition of management?
    Which of Henry Mintzberg's 10managerial roles does Dub Hay display in the video?
    Which of Katz's management skills are evident in this video?
    In what way is Starbucks an open system? Explain your answer.

Part 2

Show how Starbucks demonstrates/applies any three historical management theories. Use one theory from each of the following approaches: classical, behavioral, and modern management approaches.

Part 3

Conclude the essay by discussing the following:

    How you see the managerial roles, competencies, and skills reflected in your organization.
    Two management theories being applied in your organization.

Use at least two academic references. Academic references include the textbook, the readings, or any article from the GCU Library. You may use information found online, but online encyclopedias (e.g., Wikipedia) and blogs do not count as academic references.

Prepare this assignment according to the guidelines found in the GCU Style Guide, located in the Student Success Center.

Refer to "Starbucks Management Grading Rubric" to become familiar with the assignment criteria and expectations for successful completion of the assignment.

Module 5 Assignment  - The Future of Starbucks

Details:

This is a CLC assignment.

The instructor will assign you to a Collaborative Learning Community (CLC).

Review “Starbucks: Building Relationships With Coffee Growers.”

Begin working with your group to write an essay (1,250-1,500 words). Address the following questions/instructions:

    Provide examples from the video to show how Starbucks has used each of the following types of plans: strategic, tactical, and operational plans.
    If you were advising Dub Hay on directions for the business over the next 5 years, identify one strategic plan you would suggest and explain why?
    How would you describe the organizational structure and culture of Starbucks? For example, which type of organizational structure and what type of culture is evident in Starbucks and why? Make sure that you consider the evidence from the video.
    Which design type—mechanistic or organic—best fits Starbucks and why?
    Is Starbucks a servant leader in its industry? Justify your response.
    Managers use different types of control (found in lecture and textbook and the Merchant article "The Control Function of Management). Identify and explain how Starbucks employs any 5 relevant types of control. Provide evidence from the case to support your answer.
    Using evidence from the video, explain how Starbucks goes through the four steps of the control process and the planning-control cycle.

Prepare this assignment according to the GCU guidelines found in the GCU Style Guide, located in the Student Success Center.

Do not exceed the word limit. For full credit, make sure that your Turnitin Similarity Index does not exceed 15%.

Use at least four academic references. Academic references include the textbook, the readings, or any article from the GCU Library. You may use information found online, but online encyclopedias (e.g., Wikipedia) and blogs do not count as academic references.

Use "Future of Starbucks CLC Grading Rubric" for successful completion of the assignment.

Module 7 Assignment - Interview and Reflection Essay

Details:

For this assignment, you will write a reflection on what you learned about management in the course. As part of the assignment, you will conduct an interview with a manager of a local business to get a first-hand perspective on the challenges of management and the techniques others have found successful for effective leadership, motivation, and communication.

Select a manager of a local business to interview and contact the person to set up an appointment. You may conduct your interview in person or via phone.

Prepare a list of at least 5-7 questions for your interview. Your questions should focus on specific challenges related to leading and motivating people and communicating with employees and/or clients in the business environment. In particular, try to discover how the demands of technology-mediated communication, such as communicating via social media channels, impact manager-employee relationships.

Remember that managers have many commitments so try to schedule your interview well in advance of the assignment’s due date. You should present the consent letter attached in the topic materials to the person you intend to interview.

After you complete the interview, write a 1,000-word reflection on what you learned in the interview and this course. Address the following in your response:

    What are the most valuable things you learned about effective leadership, motivation, and communication techniques?
    Identify some of the significant challenges you believe you might face as a manager.
    Discuss your own personal strengths and weaknesses as a manager. What do you think you need to work on to improve your own capabilities?
    How might you apply what you learned in your interview and this course to be a more effective manager?

Provide an interview summary at the end of your reflection that includes the following information:

    The name of the person you interviewed and number of years he/she has been a manager.
    The name of the company at which he/she is currently employed.
    How long the person has been a manager at the current company.
    Date of the interview and whether it took place in person or via phone.
    Contact information for the person your interviewed.
    The list of your interview questions.

Prepare this assignment according to the guidelines found in the GCU Style Guide, located in the Student Success Center.

You are required to submit this assignment to Turnitin. Refer to the directions in the Student Success Center.

Module 7 Assignment - Motivation and the Challenges of Management

Details:

Review “Starbucks: Building Relationships With Coffee Growers.”

Create a PowerPoint presentation (10-15 slides including title and reference slide) that addresses the following questions (consider employees, customers, farmers, and any other stakeholders in your response for both questions):

    How does Starbucks motivate any three of its major stakeholders?
    Using one content, one process, and one reinforcement theory, how does Starbucks build and maintain morale in its business?
    Describe how Starbucks has been both effective and efficient in its communication with any three of its major stakeholders.
    Using your textbook and the assigned articles, identify any five major 21st century challenges that Starbucks encountered?
    How did Starbucks overcome these challenges?
    Present your overall impression of Management (as a process) of Starbucks.

Use at least four academic references. Academic references include the textbook, the readings, or any article from the GCU Library. You may use information found online but online encyclopedias (e.g., Wikipedia) and blogs do not count as academic references.

Prepare this assignment according to the guidelines found in the GCU Style Guide, located in the Student Success Center.

Use the "Motivation and the Challenges of Management Grading Rubric" to become familiar with the assignment criteria and expectations for successful completion of the assignment.