1.(TCO 1) The goals that have been set for an organization must be monitored and the actual performance compared to goals. This is part of the ______ function of management. (Points : 7)

( )planning
( )organizing
( )leading
( )controlling

Question 2.2.(TCO 2) Smith Plumbing Supply has competed a SWOT analysis. The company is in a good position financially and has decided to use some of the opportunities it has identified. The most likely course of actions is (Points : 7)

( )stability strategy.
( )renewal strategy.
( )growth strategy.
( )turnaround strategy.

Question 3.3.(TCO 3) Individuals in an organization who find themselves in an ethical dilemma have many factors that will determine whether their behavior is ethical or unethical. Which of the following does NOT determine the behavior? (Points : 7)

( )Organizational culture
( )Individual's stage of moral development
( )Issue intensity
( )Individual's characteristics
( )Size of the organization

Question 4.4.(TCO 4) A competive advantage can be sustained by (Points : 7)

( )an analysis of weaknesses
( )continuously improving quality
( )continuously improving reliability
( )an analysis of strengths
( )b and c only

Question 5.5.(TCO 5) Busy managers will often make a decision based only on their ability to understand and process the information. This type of decision making is(Points : 7)

( )bounded rationality.
( )a satisfice.
( )rational decision making.
( )escalation of commitment.
( )None of the above

Question 6.6.(TCO 6) After watching the royal wedding, Susan wants to start her own hat-making company in the United States. To help her determine whether this is a good idea, she needs to find the answers to which of the following questions? (Points : 7)

( )Who are my customers, and where are they?
( )Who are my competitors, and where are they?
( )How can I differentiate my product from that of my competitors?
( )In what quantities and at what price will my customers buy my products?
( )All of the above

Question 7.7.(TCO 7) _____ is defined as the number of different tasks required in a job and the frequency with which the tasks are repeated. (Points : 7)

( )Job enlargement
( )Job enrichment
( )Work teams
( )Job specialization
( )Job scope

Question 8.8.(TCO 8) According to Herzberg, when _____ factors are adequate, employees won't be satisfied, but they won't be dissatisfied either. (Points : 7)

( )intrinsic
( )hygiene
( )motivating
( )neutral

Question 9.9.(TCO 9) Which of the following statements does NOT describe an advantage of verbal communication? (Points : 7)

( )It is easy to use.
( )It is accurate.
( )It facilitates feedback.
( )It is comfortable for managers.
( )It can be done with little preparation.

Question 10.10.(TCO 10) Income statements, balance sheets, and audits are examples of the control of (Points : 7)

( )physical resources.
( )cybernetics.
( )financial resources.
( )organizational complexity.
( )human resources.

Question 11.11.(TCO 2) Define and give examples of the three basic strategies that a company can use. How must a competitve strategy be selected that fits the strengths of the organization and the industry it is in? (Points : 10)


Question 12.12.(TCO 3) What is social entrepreneurship? How can businesses promote positive social change? (Points : 10)


Question 13.13.(TCO 7) Briefly describe the matrix structure of organizational design. What are the advantages and disadvantages of this design? (Points : 10)


Question 14.14.(TCO 8) Identify three performance appraisal methods and an advantage and disadvantage of each method. (Points : 10)


Question 15.15.(TCO 9) Explain what the barriers are to interpersonal commuications. (Points : 10)


Question 16.16.(TCO 10) What is controlling and why is it important to an organization? (Points : 10)


Question 17.17.(TCO 2) Recall a recent group project or task in which you have participated. Explain how members of the group displayed each of the managerial skills. (Points : 10)


Question 18.18.(TCO 2) Describe the six components of the external environment and give at least one specific example of each of the components that are not examples given in the textbook. (Points : 20)


Question 19.19.(TCO 8) You are a manager of a consulting firm with 25 employees under your supervision. Employee motivation appears to be slipping, as well as employee performance. Employees seem to have a negative attitude about their work, which has led to some turnover of employees and an increase in absenteeism. You have been asked to provide upper management with recommendations of how to improve motivation of the employees. Please create a motivation plan and list the main motivational theories you are applying in this plan. You should come up with a minimum of three ideas on how to improve motivation. (Points : 20)


Question 20.20.(TCO 9) You are the plant manager at Acme Plastics. You are running two shifts: a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about 3 hours to get someone to come on site in order to unlock it and get the production line rolling again. The two shift supervisors are at each other's throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it? (Points : 20)


Question 21.21.(TCO 10) Our text defines the four functions of management as planning, organizing, leading and controlling. Briefly put, the plan states the desired outcome or goal and the process for achieving it. Control is the regulation of organizational activities and processes in such a way as to facilitate goal attainment. Assume that you are a manager of a business. State the type of business you are managing (it can be any business you choose). Give two examples of controls that you would implement in the business and how they could facilitate goal attainment. (Points : 20)