TCO 2: In order to address the hospitality labor shortage, employers are:

hiring more illegal immigrants.

requiring employees to sign an employment contract.

target-marketing to segments of potential employees. (p. 51-52)

hiring more labor than is necessary in order to have back-up employees.

Points Received: 5 of 5


Question 2. Question :

TCO 4: Some trends shaping the future of the hospitality industry are:

competition, service, technology, security, and diversity. (p. 25-27)

trade barriers, sanitation, security, and internal competition.

tourism, empowerment, sanitation, service, and prices.

security, polarization, stagnant management, and computers.

Points Received: 5 of 5


Question 3. Question :

TCO 6: The term home meal replacement refers to:

IN convenience foods.

healthy meals for families.

take-out food consumed at home. (p. 73)

employees who have meal benefits at work.

Points Received: 0 of 5


Question 4. Question :

TCO 12: Compared to other sectors of the hospitality industry, which of the following is the career preference of graduates?

Luxury hotels (p. 23)

Economy hotels

Full-service restaurants

Quick-service restaurants

Points Received: 5 of 5


Question 5. Question :

TCO 1: Explain and list two ways North America's increasingly diverse population is likely to affect the restaurant and food industry in the future?


Points Received: 0 of 20


Question 6. Question :

TCO 1: In detail, explain and give three examples of each pro and con of owning a franchise food service establishment.