QUESTION 1 Effective signs of a person’s emotional state as well as his or her behavioral expectations of others can be gleaned from __________. A. clothing B. hand gestures C. postural cues D. olfaction 5 points QUESTION 2 An American practice known as __________ involves giving people just enough eye contact to acknowledge their presence, but immediately withdrawing that eye contact so the person is not singled out. A. civil distraction B. civil inattention C. social distraction D. social inattention 5 points QUESTION 3 What common message is communicated by raising the eyebrows in Borneo, thrusting the head forward in Malaysia, and rocking the head from side to side in India? A. agreement B. disagreement C. greeting D. parting 5 points QUESTION 4 What common message is communicated by raising the eyebrows in Borneo, thrusting the head forward in Malaysia, and rocking the head from side to side in India? A. agreement B. disagreement C. greeting D. parting 5 points QUESTION 5 An Indian colleague places her palms together at chest level, fingers pointed up, and says “Namaste.” What is she communicating to you? A. “thank you” B. “good day” C. “I’m sorry” D. “excuse me” 5 points QUESTION 6 What determines the depth and duration of a bow in Japanese culture? A. relative social status of the two individuals B. genders of the two individuals C. nationality of the person being greeted D. age of the person performing the bow 5 points QUESTION 7 What determines the depth and duration of a bow in Japanese culture? A. relative social status of the two individuals B. genders of the two individuals C. nationality of the person being greeted D. age of the person performing the bow 5 points QUESTION 8 Effective signs of a person’s emotional state as well as his or her behavioral expectations of others can be gleaned from __________. A. clothing B. hand gestures C. postural cues D. olfaction 5 points QUESTION 9 In addition to avoiding overgeneralization, we must also avoid the assumption that __________. A. All people raised in that culture understand nonverbal cues . B. Most nonverbal cues are intuitive. C. All nonverbal cues are of equal importance. D. All cultures have nonverbal communication. 5 points QUESTION 10 What is the key shortcoming of drawings as a form of communication? A. They are incomplete and may need further explanation. B. Drawings are informal and therefore not appropriate for business situations. C. They are of little help with working in multilingual groups. D. Cultures are so variable that few drawings are mutually understandable. 5 points QUESTION 11 Examples of nonverbal communication include posture, hand gestures, and __________. A. song B. inflection C. pitch D. gaze 5 points QUESTION 12 An Indian colleague places her palms together at chest level, fingers pointed up, and says “Namaste.” What is she communicating to you? A. “thank you” B. “good day” C. “I’m sorry” D. “excuse me” 5 points QUESTION 13 What is the key shortcoming of drawings as a form of communication? A. They are incomplete and may need further explanation. B. Drawings are informal and therefore not appropriate for business situations. C. They are of little help with working in multilingual groups. D. Cultures are so variable that few drawings are mutually understandable. 5 points QUESTION 14 Examples of nonverbal communication include posture, hand gestures, and __________. A. song B. inflection C. pitch D. gaze 5 points QUESTION 15 Americans typically choose a distance of about __________ for normal conversations. A. 6 inches B. 1 foot C. 20 inches D. 3 feet 5 points QUESTION 16 What is the traditional function of hats as part of British women’s dress? A. The style of hat represents the social status of the wearer. B. British religion dictates that women much cover their head at formal events. C. It distinguishes British from American couture. D. Hats protect a woman’s hair from the damp British weather. 5 points QUESTION 17 Cultures that are more reserved in their use of gestures tend to view more exaggerated gesturing as __________. A. aggressive B. emotional C. rational D. sincere 5 points QUESTION 18 Americans typically choose a distance of about __________ for normal conversations. A. 6 inches B. 1 foot C. 20 inches D. 3 feet 5 points QUESTION 19 It is believed that only about __________ percent of communication between two people in the same speech community is verbal. A. 5 B. 10 C. 30 D. 50 5 points QUESTION 20 Cultures that are more reserved in their use of gestures tend to view more exaggerated gesturing as __________. A. aggressive B. emotional C. rational D. sincere 5 points QUESTION 21 It is believed that only about __________ percent of communication between two people in the same speech community is verbal. A. 5 B. 10 C. 30 D. 50 5 points QUESTION 22 An American practice known as __________ involves giving people just enough eye contact to acknowledge their presence, but immediately withdrawing that eye contact so the person is not singled out. A. civil distraction B. civil inattention C. social distraction D. social inattention 5 points QUESTION 23 In addition to avoiding overgeneralization, we must also avoid the assumption that __________. A. All people raised in that culture understand nonverbal cues . B. Most nonverbal cues are intuitive. C. All nonverbal cues are of equal importance. D. All cultures have nonverbal communication. 5 points QUESTION 24 How would your conversation with an Arab friend differ from a similar conversation with an American friend? A. You would interrupt each other more often. B. There would be more direct eye contact. C. There would be more full arm and hand gestures. D. You would stand further apart. 5 points QUESTION 25 How would your conversation with an Arab friend differ from a similar conversation with an American friend? A. You would interrupt each other more often. B. There would be more direct eye contact. C. There would be more full arm and hand gestures. D. You would stand further apart.
