Critical Kinship Organizations

Critical Kinship Organizations

Critical Kinship Organizations

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Kinship Organizations

Kinship is that sense of being related to another person in one way or the other. Either this relationship can be brought about by a set of rules and regulations governing a society, or they can exist due to a blood relationship between the two or more individuals. It can be taken for granted as being the way it is, or natural as opposed to cultural acceptance. Kinships also include relationships due to blood or marriage between different people. Foraging and horticultural based society is the one where the community is dependent on searching for food, especially plants and fruit. Therefore, the kinship organization of foraging and horticultural based society is the study of how family relationships either by blood, marriage or by set rules affect the people, whose livelihood is preconditioned by collecting fruit, vegetables, sap and roots. (Peters, 2013).

Aborigines are one of the communities in Australia. They are one of the oldest communities believed to have a continuous culture on the planet. They are the descendants of the first immigrants from Africa for up to 75,000 years ago. This is known from a generic study and Deoxyribonucleic Acid (DNA) analysis. In Aboriginal Australia, the fact that it is one of the most complicated kinship systems; it is thus the foundation of all the interactions in society both social and cultural. Kinship encompasses every aspect of the social composition and structure of every society, because the kinship organization of a particular tribe or people dictates their links with other communities and the relationship thus solely depend on the kinship system. In this society, everyone is related to everyone else and this complicates the understanding of the kinship system of the Aboriginal people (Berndt, 1988).

The cultural practices of the Aboriginal people solely depend on their living styles that have been for long the longest in the whole world. Their culture is being influenced by their social interactions from the kinship level. The kinship system is divided into a number of units in which the community is affected. The physical or geographic grouping of communities will affect how the society does their daily activities. A language group of say 600 people is made up of a band of around 10-20 people each, these people join together for one day to another to carry out activities, such as hunting and gathering of food. The people in a band can also be referred to as a horde, and they are likely to affect the thinking of young people, who join them. In the horde you are raised to believe that what your parents and the whole village do is the right thing. Hence, young people who should apply their rational judgment to come up with solutions to get swayed by the belief of their kinsmen. The kinship also affects the way people act. The day-to-day activity of the people around is likely to shape one’s actions. The people around you that are your kinship are the shapers of your life and action. You will believe life as being complete if you attain the status of the kinsmen (Crawford, 2003).

Religious classification and its effects are also ways in which kinship is likely to affect a society. The Aboriginal people of Australia are divided on the basis of their religious affiliation and beliefs. A moiety system of classification is used to classify the Aboriginals into different groups based on their religious beliefs. This system divides them into two: the sun side and the shady side. Therefore, on this basis some people are seen as the disadvantaged, whereas the others advantaged. This consequently affects even the way people think, because of the attitude attached to him or her.

Throughout the Aboriginal culture, people had different ways to refer to each other. For example, a man could address another man with a particular kin name, which could be used to address his brother. Also a kin term used by a woman would be used to all the other sisters, and therefore kinships are likely to affect even the interpersonal relationships between people in the society. This system is formally accepted, but some instances arise, where due to attitudes and perceptions of individuals, one will feel disrespected and thus a disagreement occurs (Berndt, 1988).

Relationships are considered as another area of great interest in the Aboriginal culture and kinship organization. This therefore affects the way of life of the people as they wait for opportunities to take over their brother’s wife. The relationships among the Aboriginals from different generation levels are different because of the variance in status, age and authority. There is usually the perception of who is older in the family and who should be respected, which therefore affects the way the family duties are distributed and done. Comparing the Aboriginal kinship system with the western society, we realize that the western society is not affected by this culture because of the different ways of life of the people. The westerners are more processed food eaters and are leading an urban life, where kinship is not given a lot of emphasizes (Crawford, 2003).

References

Berndt, R. M., Tonkinson, R., & Australian Institute of Aboriginal Studies. (1988). Social

anthropology and Australian aboriginal studies: A contemporary overview. Canberra: Aboriginal Studies Press for the Australian Institute of Aboriginal Studies.

Crawford, J., & Tantiprasut, L. (2003). Australian Aboriginal culture. Western Australia: R.I.C.

Publications.

Peters, E. J., & Andersen, C. (2013). Indigenous in the city: Contemporary identities and cultural

innovation. Vancouver: UBC Press.

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CRITICAL REVIEW LONG-TERM COACHING PROGRAMS

CRITICAL REVIEW LONG-TERM COACHING PROGRAMS

CRITICAL REVIEW: LONG-TERM COACHING PROGRAMS

Valentine (2003, p.7) observes that it takes more than ten years for an athlete to reach elite levels. Unfortunately, coaches still rely on the ‘peaking by the Friday’ approach to get immediate results. The long-term approach according to Valentine (2003, p.8) is divided into several levels. Each of these levels is discussed in the next few chapters. The processes and the outcomes of the long-term coaching are then critically reviewed.

The fundamental stage

During this stage, the potential athletes are introduced to motor skills that are necessary for long-term, sport-specific development. McWhorter, Wallman, and Alpert (2003) emphasizes that these skills should be imparted using structured and fun-filled activities. For future athletes, this is the time to develop agility, balance, coordination and speed. Mcwhorter, Wallman, and Alpert (2003) further observe that during this stage, periodization is not important as the athletes are only required to learn the ethics of sports and develop their physical capacities and fundamental movement skills. According to Mcwhorter, Wallman, and Alpert (2003) two critical events occur during this stage: window of accelerated adaptation to speed and critical period of speed development.

The learning to train stage

During this stage, the participants learn specialized sports skills. According to the () at this stage the window of accelerated adaptation to motor coordination occurs and coaches use the concept of single periodization to enable the participants achieve their full potential. However, some sports such as swimming and tennis may require double periodization. At this point coaches may incorporate medicine balls, Swiss balls and body-weight exercises to enhance the strength of the athletes.

The training to train stage

During this stage, the participants build their aerobic strength as well as enhance their sports-specific skills. Optimal aerobic trainability occurs after the onset of Peak Height Velocity but the timing of aerobic training largely depends on the maturity of the participants. A major focus of any coach during this stage is to utilize the 60% training and 40% competition ratio to build the technical skills of the participants while exposing them to physical and mental challenges of the game. The learning to train and training to train stages are very fundamental in ensuring athletes reach optimal performance levels. If the athletes do not achieve appropriate training during the two stages, they fail to achieve their full potential. In addition, coaching at these two stages ensures the participants do not plateau during later stages of their careers.

The training to compete stage

During this stage the ratio of competition to competition-specific training changes from 60: 40 to 50:50. Exposing participants to competitive conditions and fitness programs, model training, recovery programs and technical development in great part helps the coaches to capitalize on the strengths while addressing the weaknesses of the participants. During this stage, multiple periodization as well as individualization of physical training approach is applied to enhance position-specific skills of the participants.

The training to win stage

At this point, participants have achieved optimum physical, technical, tactical, and mental capacities. The objective of this stage is to maximize their fitness preparation. This stage is characterized by a change in ratio of competition to competition-specific training from 60:40 to 75: 25. It is also worth noting that during this stage, participants engage in competitive sports and so prophylactic training becomes necessary in order to address the problem of physical and mental burnouts. In addition, at this stage the participants adopt the practice of exercising as a lifestyle and ensure self-monitoring. During the final stage which is also known as the retention stage, athletes retire from active athletics. Long term programs have been hailed, as they prepare the participants over a long period of time. Coaches are also able to help potential athletes to develop motor skills while they are still young enough. Although long term coaching programs have been him hailed as effective in developing capable athletes, they have been criticized due to a number of reasons. Each of these reasons is detailed below.

High volume training

Long term coaching emphasizes on high volume of training. Unfortunately, according to Lang and Light (2010, p.390) high volume of training has been found to have no impact on events lasting between 20 seconds and 5 minutes. A good example can be found in the swimmer pathway, a program that has been developed to grow talent in the United Kingdom. The program has been modeled after the LTAD model. Just like the LTAD model, the program emphasizes on the high-volume and low-intensity workloads during the training to train stage. The program has been criticized because during this stage, high volume of activities may lead to over-use injuries as well physical and mental burnout. High volume of exercises can also lead to drop out of participants who are dissatisfied with the training process. Another aspect of the long-term coaching programs is its dependence on training frequencies and volumes at every stage of exercising. This aspect is likely to write off potential participants who do not commit to the recommended training loads. As a matter of fact this is one of the main reasons as to why some have coaches have vehemently criticized the Swimmer Pathway.

Regulations

The LTAD model has also been criticized as it is difficult to harmonize with the existing regulation. The conflict is related to the qualifying age of different events. For instance, there has been a clash between the Amateur swimming Associations and the Swimmer Pathway. On one hand, the young Swimming Association regulations insists that technique work should placed before endurance training while Swimmer Pathway, which was developed after the LTAD model, insists on the contrary. In addition, the ASA encourages young athletes to engage in competitive activities prematurely. For instance, girls as young as 10 year old are permitted to engage in competitive activities while at this age they should be developing sport-specific skills. As Bayli (p.4) observed encouraging young athletes to engage in competitions at an early age is likely to affect their athletic abilities later in life. However, the move by ASA is unavoidable given that it is hard to implement all the provisions of the LTAD model.

Monitoring and evaluation

Using the LTAD model is also problematic in the sense that it is hard to evaluate the participants. Implementation of the model becomes especially hard in a culture where winning at an early age are emphasized on. In Lang and Lights’ views de-emphasizing on the age-group makes the LTAD model even harder to implement (2010, p.390). Land and Lights’ views are well captured in the article titled, Interpreting implementing the long-term athlete development model: English swimming coaches’ views on the Swimming LTAD in practice, where they argue that long-term coaching entails a methodical approach. It is this approach that coaches find hard to follow. Instead, coaches largely depend on their past experiences and personal interpretations and this one of the biggest challenges facing long-term coaching. Other writers have too criticized the long-term coaching approach. Their views are analyzed in the next chapters.

Is long-term coaching based on empirical evidence?

A number of writers have indicated that long term athlete development is based on physiological perspective. This is what () suggested in the article titled, the long-term athlete development model: physiological evidence and application. In the article, Ford, Croix, Lloyd, Meyers, Moosavi, Oliver, Till and Williams point out that the assessment of the participants is carried out using several biological measurements. The first measurement is anatomy. During the stages of transition from childhood to adulthood, people go through different stages of physical development. These stages are marked by changes in body height and endocrine levels. These anatomical changes according to () have a huge impact on the performance of the athletes. The second measurement is neurological levels. Neurological functions have a great impact on the physical competence, control of the fine and gross motor abilities, and skill acquisition. Long-term coaches rely on peak periods to maximize development opportunities. In addition, they take advantage of periods of brain maturation to enhance motor performance. The third measurement is muscle acquisition. According to the experts the process of muscle acquisition is not linear and coaches assess the suitability of participants based on the muscle mass that they have.

HYPERLINK “http://www.tandfonline.com/doi/abs/10.1080/02640414.2010.536849” http://www.tandfonline.com/doi/abs/10.1080/02640414.2010.536849

HYPERLINK “http://www.sportsscientists.com/2013/02/long-term-athlete-development.html” http://www.sportsscientists.com/2013/02/long-term-athlete-development.html

HYPERLINK “http://www.academia.edu/347661/Interpreting_and_Implementing_the_Long_Term_Athlete_Development_Model_English_Swimming_Coaches_Views_on_the_Swimming_LTAD_in_Practice” http://www.academia.edu/347661/Interpreting_and_Implementing_the_Long_Term_Athlete_Development_Model_English_Swimming_Coaches_Views_on_the_Swimming_LTAD_in_Practice

HYPERLINK “http://www.nsca-lift.org/ContentTemplates/PublicationArticleDetail.aspx?id=2147485991” www.nsca-lift.org/ContentTemplates/PublicationArticleDetail.aspx?id=2147485991

HYPERLINK “http://www.sportni.net/NR/rdonlyres/991FF96E-C6DB-4700-A900-F4DF2732E81A/0/ParticipantDevelopmentinSport.pdf” www.sportni.net/NR/rdonlyres/991FF96E-C6DB-4700-A900-F4DF2732E81A/0/ParticipantDevelopmentinSport.pdf

Reference List

Lang, M. & Light, R. (2010). ‘Interpreting implementing the long-term athlete development model: English swimming coaches’ views on the Swimming LTAD in practice.’ International Journal of Sports Science & Coaching, 5(3), 389-395

Mcwhorter, W., Wallman, H., & Alpert, P. (2003). ‘The Obese child: Motivation as a tool for exercise.’ Journal of Pediatric Health Care, 17, 11-17

Valentine, J. (2003). ‘Don’t children get all the exercise they need from playing?’ Wellspring, 14(1), 6-8

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Critical Review of A guide to preaching and leading worship by Wilimon

Critical Review of A guide to preaching and leading worship by Wilimon

Wilimon, W. H. A guide to preaching and leading worship. Louisville, KY: Westminster John Knox Press, 2008. Print

Critical Review

a) Summary Primary Areas of Concern

The main areas of concern to be highlighted for discussion in the following discussion for Wilimon’s book critical review include the introduction, planning of the service as contained in chapter One and worship pattern proposed in chapter Two. The reason why these areas are a concern in the worship literature is because the modern church has undergone considerable metamorphosis and the generalized approach to worship and preaching may not be as effective as it used to be a while ago. It is perhaps important to realize the implications of the social changes that the modern human community is experiencing at a rate not witnessed before, which calls for a well propagated theological approach of issues concerning the church (Mosser & Willimon, 126). The author’s introduction highlights the changed times in roles of the minister to such an extent that there is a gap that has emerged in the effective delivery of the ministerial duties. Planning of the worship entails a number of worship and sermon attributes that the minister needs to give attention to, but a closer look at the authors’ work reveal some areas that need better input. Alternatively the author proposes certain approaches that he deems fit for the modern church to make the appropriate realignment in terms of worship and preaching. These two are the main areas of concern that this review shall be focused on as contained in the work of Wilimon (2008).

b) Interaction and Dialog with these concerns from Personal Experience

The author introduces the book by lamenting on the increased number of roles played by the modern day religious leaders as the main cause of incompetence among them. As far as vocational duties are concerned, it is however incorrect to give such an opinion since modern clergy has the benefit of theological training that assists them to approach nearly all social and religious issues competitively in a number of approaches. While it is normal for burnout to affect human delivery of expected duties, a wide spectrum of roles does not necessarily present enough explanation to vocational training cited by the author at his introduction (Willimon, ix).

Despite the fact that preaching and worship have been emphasized by the author as the main parts of the Christian service, the ministry faced with the many challenges as mention in the opening remark contradict this position. It follows that the ministry in the modern church requires a more balanced theological approach to deal with the spiritual, social and psychological needs of the flock. Although the mention of the importance of worship and preaching might be for purposes of developing a clear scope for the book, it does not come out well since there are contradictions on the roles of the modern church minister which certainly and evidently go beyond preaching and worshiping.

In Chapter One, planning and preparation of the service day is highlighted in various perspectives by the author. However, emphasis of worship preparation in the initial part of the chapter is contradicted by the explanation of the author’s understanding of the celebration of the Holy Communion. A mention of the sitting arrangement as a weakness of worship during sharing is perhaps laughable since the Holy Communion is not necessarily a physical union of the congregation in every aspect. Providing guidelines for innovation of worship for rituals observed during worship is does not augur well with the sections of the liberal church with the same impact that it does among the conservative Christians. It would probably be better to consider highlighting both sections of the congregation in terms of receptivity to change in dealing with church rituals.

Another particular area of concern in the explanation of worship by the author involves common weaknesses during worship. Inadequacy in terms of exposure to scripture during worship as well as congregation participation in worship needs better approach than that offered by the author. While scripture exposure needs a thorough attitude particularly in terms of biblical topics, it is important for the church to realize that the scope of the church service must be within reasonable time to keep spiritual nourishment as balanced as possible. According to Rex (98) the quality of the sermon and reading matters most to spiritual growth than quantity. With regard to the author’s opinion, it is impractical for the minister to read the entire bible for the congregation during the limited time offered by the service and handle other areas of the service with the appropriate attention. It implies that the only approach to correct this is through a proper congregation network to complement the scripture sharing during the service. The question of inadequacy of scripture sharing should not arise but rather how the service assists the congregation to read the bible outside the service as a day to day activity.

Chapter Two proposes some form of a pattern for adoption during service, which conspicuously highlights the service of the word and the service of the Last Supper as the main areas of concentration. Contrary to this pattern, it is obvious that the theological practice of a standard service should include at least four main areas of worship for following in the worship pattern. Reading the word of God should perhaps be the initial item, followed by the sharing in form of sermon, offering of gifts and finally the Lord’s Table. McKim (52) reckons that there is no need of long sermons infiltrated with excessive rhetoric that does not contribute to spiritual growth like the bible teaches. In view of the pattern given by the author giving two main pattern areas is not only criticizable but also incorrect.

c) Critical Assessment:

Doubts

It is doubtful that the approach given by the author in terms of service preparation and the proposed pattern of worship can make contributions to eliminate the evident gap in modern church ministry. Creating a link between the author’s opening remarks and the delivered text on the worship and sermon preparedness as well as the proposed pattern of service for their demonstration is only remotely possible. To clear this doubt, it is perhaps important that the author considered the circumstances surrounding the complexity of the church within each of the highlighted areas of worship and sermon delivery.

Questions

Certain questions remain unsolved after a critical peruse of the author’s work among which include what the church minister can do to factor in the increased demand of church assistance. The author does not give the explanation of how the various sections of the church perceive the changes that are evidently imminent in the delivery of church worship and preaching (Campbell and Cannon, 11). Alternatively, questions remain as to whether the highlighted pattern is enough for the pastor to adequately include all the theological elements of worship during church serve. The crowded list of roles of the church minister is not articulated in the proposed order of service and the way in which the church can reach out to more followers amid tighter schedule.

Effect on Personal Understanding

Willimon does not deliver on the main issues of traditional tenets of the church in terms of dealing with changes affecting the church. This text contradicts the teachings of the church on grounds such as the significance of the Eucharist as a purely spiritual event that ought to be jealously guarded by the church. While the author is keen to note the physical attributes of the sharing involved during the celebration of the Lords Table, he is not practical within the confinement of the modern church challenges. Among the obvious understanding that the church goers have in this age, the sharing of the communion emerges from the common conversion of the bread into the body of the Lord by the minister taking the position of Christ. It is not necessarily in the physical drinking and eating of the blood and body of the Lord as happens in the sitting arrangement, the number of cups and plates. It is a purely spiritual encounter that brings the entire church across the world together regardless of sitting positions as argued by the author.

Personal Reflection

I reckon that although the author identifies some important areas of the Christian worship, he clearly misses on several opportunities where he could have delivered immense contribution on the changing nature of the church. Inclusion of the huge responsibility of the church minister at the beginning of the author’s work is perhaps a point that could have been developed throughout the text to include the most important gaps that the modern minister needs to bridge. However, the author completely moves off this rare opportunity and engages worship and preaching for a totally different agenda, coming out of the topic on several occasions such as the manner in which the Holy Communion should be served. I hold the opinion that the link between worship and preaching could have been used throughout the text to develop the contributions that the minister of the modern day church ought to approach vocational service amid the glaring challenges. Theology offers a chance for the church minister to provide objective leadership and rise to the occasion in cases where decisions are required in defining conservative and liberal input in order of service which does not appear to be illustrated in the book.

References

Campbell, W. H. & Cannon, J. S. (1893) Lectures on pastoral theology. New York, NY: Charles Scribner

McKim, D. (2001) The Westminster handbook to reformed theology. Louisville, KY: Westminster John Knox Press

Mosser, D. N. & Willimon, W. H. (2007) The stewardship companion: lectionary resources for preaching. Louisville, KY: Westminster John Knox Press

Rex, R. (2003) The theology of John Fisher. Cambridge University Press

Willimon, W. H. (2008) A guide to preaching and leading worship. Louisville, KY: Westminster John Knox Press

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Critical Review of Cope, M. 2008, Patchwork neighborhood children urban geographies in Buffalo, New York

Critical Review of Cope, M. 2008, Patchwork neighborhood children urban geographies in Buffalo, New York

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Critical Review

Cope, M. 2008, Patchwork neighborhood: children’s urban geographies in Buffalo, New York: Environment and Planning A 2008, volume 40, pages 2845 – 2863

Abstract:

The information contained in this article relates to aspects related to neighborhood and how it is perceived by people from a social, political and physical boundaries perspective. The article documents information from a practical study conducted by the author on children and comparing it with adults. It is indicated that the neighborhood is fluid flexible facet that is continually under construction as regards to the diverse perceptions of people of their physical and social environment that they live. The spatial space created by people amongst themselves within their neighborhood aids in defining and understanding its perceptions from the point of view of children and adults (Cope, 2845).

Critical Review

The author of this article offers information on the concept of neighborhood by asserting that it is notoriously fluid and is perceived differently in urban geography and urban literature, with good intentions. It is noted in this article that despite people living in neighborhoods, they are bound to have their own differences as regards to either their physical boundaries or what encompasses their social aspects within the neighborhood (Cope, 2849). Irrespective of these underlying factors in the analysis of neighborhood precepts, it remains an imperative concept in assessing and understanding the attitudes and perception of people or their activities in their immediate residential settings. This study is based on a study conducted in Buffalo, New York in 2005 and the author of this article attests that the children he has worked with portray impressive knowledge about their places and meaning of neighborhood to them.

It is noted that children have an acute perception of the good and the bad in their neighborhoods. It is also indicated by the studies done that children acknowledge and analyze both social and physical factors that influence their places within the neighborhood. Another notable aspect is that children’s understandings of micro-geographies of the region they live are tuned and sensitive to details and variations of everyday life due to their social positions as young people. Martin (2003, p. 362) affirms that people do not know neighborhoods when they see them but they construct them for purposes of their research or social lives based on common ideals. This has an implication that the neighborhoods defined through research or social exchange are always subject to redefinition and contention since they are not self-evident.

Neighborhoods are embedded in multiple contexts at many scales ranging from the body to the local and to the global contexts. Neighborhood is also noted to include political aspects both in adults and children. In children it a bit complex but can be explained through the interactions between parents and their children in aspects such as where children are allowed to go alone, how they engage in negotiations with parents and other authorities as well as whom they associate with and create their own safety. Irrespective of these interactions between children and adults, it is noted that their perceptions do not mesh due to differences in their values and perceptions of their local spaces (Cope, 2862). Through engaging children in the research through participatory, research, the researcher noted vital information on the concept of the neighborhood and its flexibility with regards to the physical, social and political factors that determine the spatial space of people within the stated settings.

IFAD. 2010, A guide to developing a participatory communication strategy to support participatory mapping.

Abstract

This article provides information documented by the International Fund for Agricultural Development on participatory mapping processes in communication among marginalized communities. The significance of participatory mapping communication strategies and how it supports people’s decisions is conducted in this paper (IFAD, 10). It is indicated that through publications by IFAD on strategies and mechanisms of participatory mapping in communication, people will share information, skills and knowledge on aspects related to farming so as to improve their productivity and lifestyles.

Critical Review

The international fund for agricultural development (IFAD) offers comprehensive information on use of participatory mapping processes so as to facilitate the capacity of individuals and communities in rural areas to represent and plan the sustainable use of natural resources. These mapping strategies ought to be properly considered and implemented so as to share and make viable project development decisions (IFAD18). These strategies are cited by IFAD as being imperative in enhancing coherent approach to the use of communication of community spatial knowledge presented on the communities’ maps. There is a need to develop a participatory approach among pastoralists, indigenous peoples and forest dwellers so as to improve their agricultural productivity and livelihoods. The IFAD intends to enhance on these aspects through its publications of Good practices in participatory mapping (2009) and The IFAD adaptive approach to participatory mapping (2010).

It is noted in this publication that the implementation of participatory communication strategy is relevant when involving in mapping activities with pastoralists and other indigenous people who engage in any form of agriculture. This is because these strategies indicate in a visual and broadly accessible manner the natural features that are pivotal to them and their society as a whole (IFAD, 2010). The communities targeted in this context, by IFAD, represent the most powerless and marginal societies and this means that implementing these communication processes will promote proper management and monitoring of their activities. Through participatory communication, it is noted that people’s knowledge, needs, priories and decisions will be supported through effective communication processes.

Works Cited

Cope, M. Patchwork neighborhood: children’s urban geographies in Buffalo, New York: Environment and Planning A 2008, volume 40, pages 2845 – 2863. 2008.

IFAD. A guide to developing a participatory communication strategy to support participatory mapping. 2010.

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Critical Review of Origins and Aims of the Concept of a Community of Enquiry

Critical Review of Origins and Aims of the Concept of a Community of Enquiry

Critical Review of Origins and Aims of the Concept of a Community of Enquiry

An education Community of Enquiry (CofE) is an academic model of assessment that employs various educational and social aspects of a learning environment to bring out issues in a learning system. According to Lipman (2003, p20), various tools of assessment and analysis are incorporated in the procedure including “…questioning, reasoning, connecting, deliberating, challenging and delivering problem solving techniques…” According to the author, the CofE seeks to identify various thinking enhancement procedures that education systems ought to introduce to the students. As such, the teaching roles go beyond limited syllabus coverage to incorporate nurturing thinking and creative skills to the students. At my workplace, the limited emphasis on pedagogy and other teaching experience related process may greatly compromise the imparting of appropriate critiquing skills.

In light of the approach employed by the specific community, the end product of the analysis is a consultative, collaborative and constructive picture of the situation of education factors. According to the author, the idea of formulating such an analysis might have been the idea of the 19th century science philosopher known as Charles Sanders Pierce. In its original format, the idea was developed for the scientists’ community but modification to fit in other fields of interests such as education is a tenable and practical extrapolation. Earliest attempts to incorporate the education system of the idea were instituted by educationist John Dewey (Lipman, 2003). “Dewey was convinced that education had failed because it was guilty… Just as scientists apply scientific method to the exploration of problematic situations so students should do the same if they are ever to learn to think for themselves,” (Lipman 2003, p20).

The model manifests a clear attempt to involve two elements of the human society that hold the key to finding a challenge and designing a solution for the same in any aspect of its organisation. These elements are “community” and “Enquiry” which literary implies that the community’s aspect in question has a presenting challenge that can be resolved by forming an Enquiry that thoroughly interrogates the underlying factors causing the challenge. Based from the original applications, education applications can be designed to incorporate certain tenets of academic settings which employ the social constructs of learning and education.

It therefore follows that the aims of the community of Enquiry are to engage the education experience in a system in a consultative and reflective approach to identify its keeping in touch with basic requirements of learning. According to Teaching and Learning Centre (TLC) (2007, p1), the links that the CofE endeavours to establish include presence of elements of social, cognitive and teaching media which ensure an all rounded learning experience. TLC further enumerates the aims of the CofE to include identification of the necessary input that encourages education from the involved stakeholders. Among the necessary requirements that the learning experience should have include; elements of a supportive discourse, a conducive environment as well as appropriate content in the education content. A CofE would therefore explore the delivery mechanisms for the education material that the education system designs in advance.

Typical Structure Outline, Principles and Practices in Supporting Learning in a Community of Enquiry

Using the above foundational explanations of the origin and aims of the CofE concept, the basic structure can be formulated to include three main areas of emphasis. As illustrated below in Figure 1, besides the main education experience aspects, the appropriate teacher’s contribution can be formulated easily from the basic necessities of thinking-enhancing learning and teaching experience. The teacher is expected to impart certain thinking attributes from content delivery and student participation to classroom organisation. To capture the most important learning areas which are social, teaching and cognitive aspects of the Education Experience (E.E), the design takes care of the main learning needs of an education system. In Figure 1 below, the communication medium developed to highlight the various trajectories involved in the learning process are the main design pillars from which the model is formulated. From the design, creation of a relational necessity plan generates the appropriate requirements of the overlapping stakeholders’ input. These inputs so generated are highlighted below Figure 1. The Teaching and Learning Centre explains that the social presence involves the actual communication in a free manner such that there is some level of trust between the participants and the assessment community team.

Individual personalities are usually taken care of by the community carrying out the assessment to find out how social aspects are manifested in the system teaching presence usually identifies if the participants actually make meaning out of the learning obtained from the education system and in what ways. Cognitive presence is assessed in the participating class by establishing if the learnt outcomes can be used to confirm the obtained meaning of the education objectives (Anderson, Archer and Garrison 2000, p133). During these activities, the CofE creates a connection to the effectiveness of the facilitator, usually making an input towards improvement of teacher-student experiences. According to Baumfield’s sentiments on CofE, “…the teacher’s main role is that of a cultivator of judgement who transcends rather than rejects right-wrong answers in the sense of caring more for the process of inquiry itself than the answer that might right of wrong at a given time,” (2003, p176). The development of a critical mentality on education and the learning process on students is the ultimate goal of the teacher under the CofE model.

Figure 1: Adopted from Teaching and Learning Centre, 2007.

1647825151765Teaching Presence

Teaching Presence

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E.E

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2819400165100Cognitive Presence

Cognitive Presence

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Social Presence

The above design is designed in such a reflective mode that will facilitate the identification of the three basic learning areas flanked by the below explained inputs from the stakeholders. CofE establishes the existence of the communication medium that facilitates manifestation of the three most important elements in learning as highlighted in the model contained in Figure 1 above. This CofE model“…constitutes three elements essential to an educational experience: Cognitive Presence, Social Presence and Teaching Presence…” (Teaching and Learning Centre, 2007).

Inputs in segment 1: setting up a conducive environment for learning in terms of social support from the teaching staff. Teacher student relations should facilitate delivery of education content in a flowing manner. Inputs in segment 2: supportive discourse targeting cognitive growth for the students should be facilitated by social practices. Inputs in segment 3: the effective syllabi should facilitate learning by designing it in a manner likely to encompass relevant and appropriate content. In almost every environment, the main pillars of leaning are expected to be prevailing in all aspects of the teacher, student and learning environment interactions. According to Ling (2007), even higher learning scenario is a representation of the same constructs of education requirements. “…successful higher education experience is held to be supported by the presence and interaction of the elements of cognitive, social and teaching presences,” Ling (2007, p154).

In the education sector, the work environment with respect to the interaction it would make with the model of CofE, there are several issues that come into play. Perhaps the most important aspect of the learning environment is the social interaction that the teaching and learning experiences must come to terms with, in the process of establishing appropriate relationships between the teachers and the students. The universality of the school environment ensures that the constructs of the CofE model cut across the divide to translate to similar conditions for all the cases (Lipman 2003). “…private and public institutions in our society… the school epitomises the fusion of the two… is the manufacturer of the society of the future,” (Lipman 2003, p1). According to the author, the need for educators to employ critical thinking in the manner in which they operate the policy formulation for the sector is very important for the integrity of the society that has various challenges that need critical solving approach. Judgement for the formulation of the appropriate policies directly finds strength in a clear dissection of the social perspective of the sector. Due to the sensitivity of the social impact of the working environment in any organisation, human resources can only achieve the best results if an analysis of the enabling factors is performed in advance. From such an analysis, the management and leadership of the organisation can then formulate such policies that would facilitate maximum performance.

At our workplace, we have little communication with a management structure that allows and facilitates the use of community of enquiry within the education system. Policy deficiency regarding the staff contributions to debate that can enable effective CofE is a huge hindrance on the realisation of a working CofE. Besides, there is lack of cooperation from the management since there is a general exclusion of the staff in policy formulation platforms that can put CofE in place. A tendency in the management to avoid issues on applicability of CofE in the college has crippled any chance of realising such cooperation from the staff and the management. In my view, it is appropriate that the management team becomes aware of the need to formulate policies that will facilitate involvement of CofE at the workplace, in order to develop effective teaching and learning experiences for teachers and students. Colleges and institutions of higher learning are particularly likely to make much impact into the learning outcomes that students obtain as they get closer to the professional world.

The CofE within my workplace is something that is generally not encouraged by management or senior staff. Apparently, this is also the case with the prison department and staff within its education department (teachers). CofE was implemented during the stage of redundancies and used as a tool to include staff in the so called discussions in redeployment, questions were asked in meetings from the information given from discussion, but this has since ceased. From such a weak approach in the integration of CofE at the workplace, it remains an uphill task towards establishment of an understanding between the various stakeholders. A works council is in place in prisons around some areas of the country through the college but not yet in the NW and NE regions. But our targets in the entire campaign must include the entire country for significant success to be realised.

Managers are not aware of this but as the Union Learning Representative, my role is to encourage participation from teaching staff and management and cascaded down, the forum is now held by deputy managers and excludes the teaching staff. In future, we are hopeful that through negotiations, the teaching staff will find the necessary involvement and support from the management, perhaps even integrating their views in policy formulation. The CofE approach that I use for my education induction group has enabled learners to ask questions and have a better understanding of their role in education and the system in which they have to serve their sentence. Using the success of the induction group, I remain hopeful that we will be able to convince the management team to assist in rolling out a plan to incorporate the practice across the prisons department across the country.

Reflective thinking as involved in CofE helps in designing a social setting that takes into consideration all the factors that an optimum environment of performance would created. By formulating a social framework where both the teachers and students relate appropriately to promote free interactions, education objectives will be achieved. In contemplation of the underlying social factors, reflective thinking in the education environment would assist the participants to avoid bias and self deception regarding their role in effective communication backed by effective social practices (Lipman, 2003). “…more reflective, and in the long run it is the more excellent form of thinking… there must be continual awareness of the importance of the methodology of such inquiry all the while that matters of substance are being discussed,” (Lipman 2003, p26). An example of a social setting challenge that the education system would identify with the effective CofE engagement is lack of freedom of communication between the students and the teachers (Anderson, Archer and Garrison 2000, p13). This can be facilitated by identifying areas of weaknesses that compromise the delivery of the teacher’s input and its conversion into a positive learning experience.

Communication for instance can be analysed from various angles to determine how effective an education system is in terms of communication. In areas such as the correctional departments, learning could be compromised due to the lack of a free communication and expression. After analysing the real problems occasioned by the poor communication, the CofE will deliberate possible practices that will enhance institutional policy formulation to boost the necessary element in communication and relations. It will be identified for instance that with improved communication, students can easily approach the teachers in a consultative manner where grave challenges are identified and corrected thus improving individual performance of the students. Other supporting elements such as expression and a platform of enquiring for various educational matters by the student should be facilitated.

Pedagogy approaches at our work place are not well developed or outlined, which makes this study appropriate for recommendation to the relevant authorities. In light of the advantages of the application of teacher’s experience enhancement and the positive impact it has on learners, there is a lot of input that needs to be invested at the prisons education department policies. For the teachers and the administrators in the education system, social interactions are necessary in alleviation of teacher work-burnouts. Where the pressure to deliver is massively launched against the teacher who does not have the necessary mechanics, it is obviously difficult to deliver. It is therefore a policy formulation level issue to ensure that the appropriate education experience exists between the teachers and the students (Moseley 2005). The author reckons that it is possible to develop an “…effective pedagogy for all learners depending on experimental learning through participation in enquiry as well as from philosophical study of reasoning…” (Moseley 2005, p163).

According to Citric Technology (2010, p1) Philosophy for Children (P4C) is a powerful tool employed to initiate children to think critically and deeply. It is usually applied to facilitate creation of helpful critiquing approach for appropriate learning in the young brains from their early education stages (Dewey 1902, p12). Level One Society for the Advancement of Philosophical Enquiry and Reflection in Education (SAPERE) training provides a consultative model that enables training children to think openly and in a diverse way. Alongside this training, there is another type of training called Independent Thinking that facilitate the implementation of the philosophy. Its application assists in the development of relevant CofE outcomes that a model education system must target to achieve, including those included in the model highlighted by Teaching and Learning Centre (2007).

In the initial stage of the assessment, the community is composed for interrogation of the participating group. Upon formulation of the assessment program highlighting each of the main areas, the organisation is internalised with respect to the structure. Under establishment of the teaching presence, instruction design may be visited to assess the issues involved such as the curriculum, the teaching design methods, teaching targets, standards and scaffolding. Another development of teaching that can be visited for analysis is how discourse is facilitated in the teaching and content delivery (Mezirow and Taylor, 2009 p34). The participants must also be assessed for elements of direct instruction that the systems employs to facilitate direct and simple learning.

With regard to assessment of the cognitive presence, the CofE will be highlighting areas such as triggering event for cognitive learning, such puzzlement in delivered content as well as assistance for collaborative learning. The education system should be assessed for its facilitation of explorative learning such as application of a variety of delivery tools for education content, exchange of information among students and teachers, availability of platforms to forward suggestions in the classroom, brainstorming sessions and creative drawing of conclusions. In the same approach for cognitive assessment, the system will be analysed on its keeping in touch with integration factors such as coherence of ideas, creative creation of solutions and connecting them with reflection and interaction (Van Schie 2008, p1). Since the CofE involves facilitation of a creative and critical approach that nurtures thinking in the learning procedure, students should have an environment that favours their understanding of the basic learning expectations. Having understood the basics, it is possible for the students to handle more complex tasks outsides the limited scope of the syllabus and teaching packages. In light of these elements under the CofE, my workplace needs certain teaching insights to be introduced, alongside a pedagogy approach that will help teachers develop the right attitude in delivery of education content.

Emotional expression such as humour and self disclosure and emoticons application in the learning experience will be assessed. Group cohesion and its sustainability will be assessed since the learning experience is a socially defined process. Application of tools such as asking, referring, agreement, complimenting, quoting, continuing threads and entertaining different arguments will imply the level of social intuition imparted by the system. In light of such a system analysis, open communication and how the system entertains its usage are also determined. Elements of communication such as salutation, vocatives and inclusion will determine the amount of communication freedom that the learners have in the system. It must be established if there are elements of ownership of space and presence of safety from the developed culture and style of communication. A winning experience must demonstrate.

Adopting the Independent Thinking Limited approach featured by Citric Technology (2010, p1), an example set of questions for use in P4C known as Thucks is formulated. As contained in Appendix 1, the Thucks questions included for stimulation of critical thinking are from a wide range of topics to provoke deep thinking.

References

Anderson, T. & Garrison, D. R. (2003) E-Learning in the 21st Century: A Framework for Research and Practice. London, UK: Routledge Publishers

Anderson, T., Archer, W. & Garrison, D., (2000) “Critical Enquiry in a Text-Based Environment: Computer Conferencing in Higher Education,” Internet and Higher Education, vol. 2 no. 2-3 pp.87–105

Anderson, T., Archer, W. & Garrison, D., (2000) “Critical Enquiry In A Text-Based Environment: Computer Conferencing in Higher Education,” Internet and Higher Education, vol. 11 no. 2 pp.1-14

Baumfield, V. (2003) “Democratic RE. Preparing Young People for Citizenship,” British Journal of Religious Education, vol. 25 no. 3 pp.173-184

Citric Technology, (2010) “Philosophy for Children,” [online] Independent Thinking Ltd. Available from: <http://www.independentthinking.co.uk/What/Special+Projects/P4C/default.aspx> [accessed 3 May 2011]

Dewey, J. (1902). The Child and the Curriculum. Chicago, IL; University of Chicago Press.

Ling, L. H. (2007) “ HYPERLINK “http://jite.org/documents/Vol6/JITEv6p153-168Lim258.pdf” Community of Enquiry in an Online Undergraduate Information Technology Course,” Journal of Information Technology Education, vol. 6 no.1 p.153-168

Lipman, M. (2003). Thinking in Education. (2nd ed.). Cambridge, UK: Cambridge University Press.

Mezirow, J. & Taylor, E. W. (2009) Transformative learning in practice: insights from community, workplace and higher education. San Francisco, CA: John Wiley and Sons

Moseley, D. (2005) Frameworks for thinking: a handbook for teaching and learning. Cambridge, UK: Cambridge University Press

Teaching and Learning Centre, (2007) Community of Inquiry [online] <http://communitiesofinquiry.com/introduction> [accessed 25 May 2011]

Van Schie, J. (2008) “The Idea is that Different Presences are Described in a More Concrete Way when Moving Away From the Kernel,” [online] Available from <http://communitiesofinquiry.com/files/concept-map.gif> [accessed 3 May 2011]

Appendix 1

Is there more future or past?

Is black a colour?

If I switch the lights off does the wall change colour?

Can you cast a shadow into a dark room?

In a dark room what does a mirror reflect?

Can you touch the wind?

Can you touch a rainbow?

Is a broken down car parked?

Is there more happiness or sadness in the world?

Can you feel happy and sad at the same time?

If I read a comic in a shop without paying for it is that stealing?

If I swap your pen for one exactly the same without telling you is that stealing?

If I pick up your pen by mistake and put it in my bag is it stealing?

If you ask me if I have your pen and I say no because I don’t think I have, is that lying?

If we borrow every single book from a library is it still a library?

If we move the entire school and everything and everybody in it to Africa would it still be the same school?

If we took the school building and moved it to the other side of town but left the people and things exactly where they were, where would the school be?

Does lined paper weigh more than blank paper?

Is it ever OK to cheat?

Was Perseus a cheat in the labyrinth?

(P4C adopted from www.independentthinking.co.uk/Cool+Stuff/Thunks/default.aspx)

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Critical Review Of Wilimon, W. H. A Guide To Preaching And Leading Worship

Critical Review Of Wilimon, W. H. A Guide To Preaching And Leading Worship

Critical Review Of Wilimon, W. H. A Guide To Preaching And Leading Worship. Louisville, KY: Westminster John Knox Press, 2008. Print

Critical Review

a) Summary Primary Areas of Concern

The main areas of concern to be highlighted for discussion in the following discussion for Wilimon’s book critical review include the introduction, planning of the service as contained in chapter One and worship pattern proposed in chapter Two. The reason why these areas are a concern in the worship literature is because the modern church has undergone considerable metamorphosis and the generalized approach to worship and preaching may not be as effective as it used to be a while ago. It is perhaps important to realize the implications of the social changes that the modern human community is experiencing at a rate not witnessed before, which calls for a well propagated theological approach of issues concerning the church (Mosser & Willimon, 126). The author’s introduction highlights the changed times in roles of the minister to such an extent that there is a gap that has emerged in the effective delivery of the ministerial duties. Planning of the worship entails a number of worship and sermon attributes that the minister needs to give attention to, but a closer look at the authors’ work reveal some areas that need better input. Alternatively the author proposes certain approaches that he deems fit for the modern church to make the appropriate realignment in terms of worship and preaching. These two are the main areas of concern that this review shall be focused on as contained in the work of Wilimon (2008).

b) Interaction and Dialog with these concerns from Personal Experience

The author introduces the book by lamenting on the increased number of roles played by the modern day religious leaders as the main cause of incompetence among them. As far as vocational duties are concerned, it is however incorrect to give such an opinion since modern clergy has the benefit of theological training that assists them to approach nearly all social and religious issues competitively in a number of approaches. While it is normal for burnout to affect human delivery of expected duties, a wide spectrum of roles does not necessarily present enough explanation to vocational training cited by the author at his introduction (Willimon, ix).

Despite the fact that preaching and worship have been emphasized by the author as the main parts of the Christian service, the ministry faced with the many challenges as mention in the opening remark contradict this position. It follows that the ministry in the modern church requires a more balanced theological approach to deal with the spiritual, social and psychological needs of the flock. Although the mention of the importance of worship and preaching might be for purposes of developing a clear scope for the book, it does not come out well since there are contradictions on the roles of the modern church minister which certainly and evidently go beyond preaching and worshiping.

In Chapter One, planning and preparation of the service day is highlighted in various perspectives by the author. However, emphasis of worship preparation in the initial part of the chapter is contradicted by the explanation of the author’s understanding of the celebration of the Holy Communion. A mention of the sitting arrangement as a weakness of worship during sharing is perhaps laughable since the Holy Communion is not necessarily a physical union of the congregation in every aspect. Providing guidelines for innovation of worship for rituals observed during worship is does not augur well with the sections of the liberal church with the same impact that it does among the conservative Christians. It would probably be better to consider highlighting both sections of the congregation in terms of receptivity to change in dealing with church rituals.

Another particular area of concern in the explanation of worship by the author involves common weaknesses during worship. Inadequacy in terms of exposure to scripture during worship as well as congregation participation in worship needs better approach than that offered by the author. While scripture exposure needs a thorough attitude particularly in terms of biblical topics, it is important for the church to realize that the scope of the church service must be within reasonable time to keep spiritual nourishment as balanced as possible. According to Rex (98) the quality of the sermon and reading matters most to spiritual growth than quantity. With regard to the author’s opinion, it is impractical for the minister to read the entire bible for the congregation during the limited time offered by the service and handle other areas of the service with the appropriate attention. It implies that the only approach to correct this is through a proper congregation network to complement the scripture sharing during the service. The question of inadequacy of scripture sharing should not arise but rather how the service assists the congregation to read the bible outside the service as a day to day activity.

Chapter Two proposes some form of a pattern for adoption during service, which conspicuously highlights the service of the word and the service of the Last Supper as the main areas of concentration. Contrary to this pattern, it is obvious that the theological practice of a standard service should include at least four main areas of worship for following in the worship pattern. Reading the word of God should perhaps be the initial item, followed by the sharing in form of sermon, offering of gifts and finally the Lord’s Table. McKim (52) reckons that there is no need of long sermons infiltrated with excessive rhetoric that does not contribute to spiritual growth like the bible teaches. In view of the pattern given by the author giving two main pattern areas is not only criticizable but also incorrect.

c) Critical Assessment:

Doubts

It is doubtful that the approach given by the author in terms of service preparation and the proposed pattern of worship can make contributions to eliminate the evident gap in modern church ministry. Creating a link between the author’s opening remarks and the delivered text on the worship and sermon preparedness as well as the proposed pattern of service for their demonstration is only remotely possible. To clear this doubt, it is perhaps important that the author considered the circumstances surrounding the complexity of the church within each of the highlighted areas of worship and sermon delivery.

Questions

Certain questions remain unsolved after a critical peruse of the author’s work among which include what the church minister can do to factor in the increased demand of church assistance. The author does not give the explanation of how the various sections of the church perceive the changes that are evidently imminent in the delivery of church worship and preaching (Campbell and Cannon, 11). Alternatively, questions remain as to whether the highlighted pattern is enough for the pastor to adequately include all the theological elements of worship during church serve. The crowded list of roles of the church minister is not articulated in the proposed order of service and the way in which the church can reach out to more followers amid tighter schedule.

Effect on Personal Understanding

Willimon does not deliver on the main issues of traditional tenets of the church in terms of dealing with changes affecting the church. This text contradicts the teachings of the church on grounds such as the significance of the Eucharist as a purely spiritual event that ought to be jealously guarded by the church. While the author is keen to note the physical attributes of the sharing involved during the celebration of the Lords Table, he is not practical within the confinement of the modern church challenges. Among the obvious understanding that the church goers have in this age, the sharing of the communion emerges from the common conversion of the bread into the body of the Lord by the minister taking the position of Christ. It is not necessarily in the physical drinking and eating of the blood and body of the Lord as happens in the sitting arrangement, the number of cups and plates. It is a purely spiritual encounter that brings the entire church across the world together regardless of sitting positions as argued by the author.

Personal Reflection

I reckon that although the author identifies some important areas of the Christian worship, he clearly misses on several opportunities where he could have delivered immense contribution on the changing nature of the church. Inclusion of the huge responsibility of the church minister at the beginning of the author’s work is perhaps a point that could have been developed throughout the text to include the most important gaps that the modern minister needs to bridge. However, the author completely moves off this rare opportunity and engages worship and preaching for a totally different agenda, coming out of the topic on several occasions such as the manner in which the Holy Communion should be served. I hold the opinion that the link between worship and preaching could have been used throughout the text to develop the contributions that the minister of the modern day church ought to approach vocational service amid the glaring challenges. Theology offers a chance for the church minister to provide objective leadership and rise to the occasion in cases where decisions are required in defining conservative and liberal input in order of service which does not appear to be illustrated in the book.

References

Campbell, W. H. & Cannon, J. S. (1893) Lectures on pastoral theology. New York, NY: Charles Scribner

McKim, D. (2001) The Westminster handbook to reformed theology. Louisville, KY: Westminster John Knox Press

Mosser, D. N. & Willimon, W. H. (2007) The stewardship companion: lectionary resources for preaching. Louisville, KY: Westminster John Knox Press

Rex, R. (2003) The theology of John Fisher. Cambridge University Press

Willimon, W. H. (2008) A guide to preaching and leading worship. Louisville, KY: Westminster John Knox Press

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Critical Success Factors for CRM

Critical Success Factors for CRM

Critical Success Factors for CRM

Name

Affiliation

Table of Contents

TOC o “1-3” h z u HYPERLINK l “_Toc414645317” Introduction PAGEREF _Toc414645317 h 3

HYPERLINK l “_Toc414645318” Technology Decisions PAGEREF _Toc414645318 h 4

HYPERLINK l “_Toc414645319” Managerial Leadership PAGEREF _Toc414645319 h 4

HYPERLINK l “_Toc414645320” Big Picture PAGEREF _Toc414645320 h 5

HYPERLINK l “_Toc414645321” Measurable Return PAGEREF _Toc414645321 h 6

HYPERLINK l “_Toc414645322” Conclusion PAGEREF _Toc414645322 h 6

HYPERLINK l “_Toc414645323” Reference PAGEREF _Toc414645323 h 7

Introduction

In this paper, the elements impacting the implementation of customer relationship management (CRM) at managing an account industry in Taiwan were broke down. The findings of the research demonstrate that business advantage, implementation /practice, development and expansion, business progress elements influence CRM (Boulding, Staelin, Ehret & Johnston, 2005). It was additionally discovered that the most imperative obstructions to managing an account industry are insufficient supporting plans, lacking corresponding measure, and absence of social status. The connections between diverse components were likewise dissected and a few proposals were proposed to address the current circumstance.

On the other side of its capacity to give rate of return from upgraded advertising battles, expanded deals and enhanced customer management, customer relationship management technology has the potential for a few purposes of disappointment (Wang, Po Lo, Ch & Yang, 2004). Be that as it may attentive management and a decently considered pre-implementation technique can counter large portions of these concerns, as per specialists (Ernst, Hoyer, Krafft & Krieger, 2011). Taking the time to get information from all included divisions on absolute necessities and sought peculiarities, on work process and methodology, and talking about and, if conceivable, seeing forthcoming sellers’ customers utilizing the CRM application under thought is time well spent (Heller Baird & Parasnis, 2011). It’s regular to need a prompt ROI on your organization’s CRM venture, yet gradually and efficiently revealing the new application will spare migraines, representative purchase in and money.

Organizations ought not to see CRM as the best approach to determine their issues. Rather, officials can utilize their choice to contribute as a part of CRM software as the chance to reexamine more seasoned targets, methods and supporting business forms (Reinartz, Krafft & Hoyer, 2004). As they look over all the application software, they ought to figure out if their organizations could profit from new ways to old situations. 10 years back, CRM earned an awful notoriety when Gartner reported that half to 70% of CRM software establishments fizzled. In 2009, there was a 52% fell in CRM implementations, as indicated by Forrester (Heller Baird & Parasnis, 2011). Penetrating deeper, however, just a couple of elements cause most CRM software disappointments. Stay away from these, and your CRM achievement rate increments.

Technology Decisions

Decisions in CRM software innovation can have sweeping ramifications, which if not proactively tended to may not be perceived until an implementation is in progress (Reimann, Schilke & Thomas, 2010). There are numerous CRM application and innovation alternatives, for example, business or open source CRM, vertical business sector or flat business applications, and on-reason or on-interest/ software as an management CRM strategies with their remote management and membership evaluating models (Heller Baird & Parasnis, 2011). These decisions should regularly be made inside the domain of earlier IT speculations and the setting of the current IT environment. In numerous examples, an office or specialty unit might as of now have acquired a CRM application free of whatever is left of the association, and any new applications must synchronize with the foundation set up (Phan & Vogel, 2010).

CRM integration is a top achievement variable when acquiring another CRM strategy. It is critical to guarantee that all applications which impart business process work processes or imparted information can be effectively coordinated, that information is not siloed or detached, and that information is overhauled at the same time crosswise over projects (Heller Baird & Parasnis, 2011). Thus, it frequently bodes well to institutionalize on a solitary CRM software strategy as opposed to manage numerous applications from diverse sellers.

Managerial LeadershipLike any large-scale enterprise software initiative, a CRM implementation obliges a pioneer, not a nonentity however somebody who energetically grasps the idea and reality of the device and firmly advocates for its utilization over the whole association (Nguyen & Mutum, 2012). This ought to be a top-level official who can be relied on to submit assets and accumulate boundless backing crosswise over both C-level individuals and operational management (Heller Baird & Parasnis, 2011).

Without noticeable top-level backing, your CRM establishment effortlessly could fumble. While it may well get financing, the period of time regularly needed, the extent of the task and the level of departmental contribution mean the undertaking could lose some of its star offer on occasion, making an in number top-level defender an absolute necessity have for achievement (Keramati, Mehrabi & Mojir, 2010).

CRM projects are famous for going over plan and after some time. I surmise that regularly it is on account of not all partners in the process completely see how much the corporate society and normal operations can be influenced by the strategy. In the event that those issues are tended to right on time and totally, it will have a major effect in the accomplishment of the CRM implementation (Lo, Stalcup & Lee, 2010)

Big PictureAt times companies that support CRM are liable of building up their items and over-guaranteeing the product’s capacities. Seeing the customer management in real life, self-trialing the application and addressing existing customers are the three most ideal approaches to battle showcasing talk, promoting dialect and expanded desires (Keramati, Mehrabi & Mojir, 2010). At different times, customers haven’t taken the time to completely comprehend their operation and their organization’s feasible arrangements (Lin, Chen & Kuan-Shun Chiu, 2010). Knowing where you plan to be in a year or three years is vital: You would prefer not to purchase software from an engineer that spends significant time in little organizations if your organization is on-track to grow significantly. In the event that your business hopes to include branches in Latin America, you’ll need software with Spanish and Portuguese renditions, while an organization with workplaces in Italy needs an application that can deal with Euros, diverse time zones, and Italian (Lambert, 2009). Appropriately distinguishing your necessities in a goal, organized and measurable design is an essential to recognizing the ideal CRM strategy for your business.

Measurable ReturnOnce the CRM strategy’s (at last) set up, associations must have doled out assets and strategies to gauge their advancement and ROI (Keramati, Mehrabi & Mojir, 2010). Beforehand measured gauge measurements ought to have been recorded for both imperative and routine business forms. Going ahead, ROI estimation ought to be performed on an occasional premise, regularly quarterly, so as to realize what’s working, what’s not living up to expectations and actualize remediation measures where essential so as to augment best CRM strategies to adopt (Kumar, 2010).

Conclusion

CRM practices are likewise subject to the marketing techniques and the partner’s confidence in that specific mechanical endeavor. No such practice can succeed if the partners lose confidence in the adequacy of the business and if no move is made to restore confidence. A noteworthy obstacle where most CRM modules disintegrate is the expense expectation for the venture and planning. Both of these things must be spoken to customers with incredible clarity to avoid equivocalness which will at last tar the customer relations.

One of the fundamental driver behind the disappointment of CRM practices is that these regularly upset the operations of alternate bureaus of the business. In this way, there ought to be a legitimate and acknowledged harmony between them. The CRM model must not be so entangled it couldn’t be possible be actualized effectively in light of the fact that that diminishes the conviction of the workers in its utility and strains the whole process.

Summing up, Customer Relationship Management practices are a synergistic coordination of specialized and management factors which are not just effected by the effectiveness of the data innovation included additionally by the administrative exertion, worker responsibility and the customer’s faith in the business’ validity.

ReferenceBoulding, W., Staelin, R., Ehret, M., & Johnston, W. J. (2005). A customer relationship management roadmap: What is known, potential pitfalls, and where to go. Journal of Marketing, 69(4), 155-166.

Ernst, H., Hoyer, W. D., Krafft, M., & Krieger, K. (2011). Customer relationship management and company performance—the mediating role of new product performance. Journal of the Academy of Marketing Science, 39(2), 290-306.

Heller Baird, C., & Parasnis, G. (2011). From social media to social customer relationship management. Strategy & Leadership, 39(5), 30-37.

Keramati, A., Mehrabi, H., & Mojir, N. (2010). A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation. Industrial Marketing Management, 39(7), 1170-1185.

Kumar, V. (2010). Customer relationship management. John Wiley & Sons, Ltd.

Lambert, D. M. (2009). Customer relationship management as a business process. Journal of Business & Industrial Marketing, 25(1), 4-17.

Lin, R. J., Chen, R. H., & Kuan-Shun Chiu, K. (2010). Customer relationship management and innovation capability: an empirical study. Industrial Management & Data Systems, 110(1), 111-133.

Lo, A. S., Stalcup, L. D., & Lee, A. (2010). Customer relationship management for hotels in Hong Kong. International Journal of Contemporary Hospitality Management, 22(2), 139-159.

Nguyen, B., & Mutum, D. S. (2012). A review of customer relationship management: successes, advances, pitfalls and futures. Business Process Management Journal, 18(3), 400-419.

Phan, D. D., & Vogel, D. R. (2010). A model of customer relationship management and business intelligence systems for catalogue and online retailers. Information & management, 47(2), 69-77.

Reimann, M., Schilke, O., & Thomas, J. S. (2010). Customer relationship management and firm performance: the mediating role of business strategy. Journal of the Academy of Marketing Science, 38(3), 326-346.

Reinartz, W., Krafft, M., & Hoyer, W. D. (2004). The customer relationship management process: Its measurement and impact on performance. Journal of marketing research, 41(3), 293-305.

Wang, Y., Po Lo, H., Chi, R., & Yang, Y. (2004). An integrated framework for customer value and customer-relationship-management performance: a customer-based perspective from China. Managing Service Quality: An International Journal, 14(2/3), 169-182.

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Critical Success Factors for your Business Plan

Critical Success Factors for your Business Plan

Critical Success Factors for your Business Plan

Presented by

Institution

Date

Critical Success Factors Reason for Importance Steps Taken to Ensure Attainment

Technology implementation Supports the hair salon and its growth through reducing the man power, increased efficiency, reduced the overall cost, and creates efficient means to reach new markets and access to quality products. Looking for the qualified and experienced personals to install internet and other technology devices.

Purchasing products like computers, cables, and other machines from certified dealers to avoid breakages that might cause inconveniences.

Advertisements Advertisement will improve means of gathering customer information to have perfect marketing services. In addition, it creates awareness of the unique services offered in the hair salon therefore, creating a perfect business reputation through providing superior customer services. Advertisement using articles, blogging, link building and forum posting where the team posts about the services offered and their prices. The method makes use of key words, like product/ service name tag, to attract more customers.

Use of demographics that divide the segments of the population in terms of age and gender. These will assist in defining the type of audience to give to each age group.

Outside suppliers The outside suppliers will promote global expansion of the salon by adding services offered by well established salons. In addition, outside suppliers will assist the Family Affair Salon in establishing its markets in other growing economies. Use of international franchising will assist in expanding the business globally by supplying quality materials for operating the salon.

Contracting suppliers who have more years experience on supplying salon products.

References

Banker, M. (2013). Top 7 Critical Business Success Factors 2000. Retrieved from:

http://top7business.com/?Top-7-Critical-Business-Success-Factors-2000&id=127

Brassington, F. & Pettitt, S. (2007). Essentials of Marketing. The Second edition. Harlow:

Financial Times. Prentice Hall.

Kobliski, K. J. (2013). Choosing the Bbest Ad methods for your Business. Retrieved from:

http://www.entrepreneur.com/article/26188

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Critical thinking and problem solving

Critical thinking and problem solving

Critical thinking and problem solving

Introduction

Many organizations, institutions and agencies have found themselves making more harm in the process of solving problems than coming up with positive results as expected. Many of these organizations have become malfunctioned as a result of lack of good direction and communication. This problem is mostly affected by the way the strategies that the relevant authority use when it comes to problem solving. It is with this in mind that I want to focus on the critical thinking and problem solving as a way to increase effectiveness. Using critical thinking and problem solving I will be trying to explain why there is the rising murder cases in Baltimore.

Discussion.

Critical thinking is mental process where a problem is broken down and analyzed in order to come up with rational and justified conclusion. A critical thinker here takes his time before rushing to make premature findings by keenly looking at the deeper aspect of the problem rather than focusing on the manifest. It is also important to note that in critical thinking, the person is not relying on a certain precedent case. This has happened in many police department where they tend kto equate a certain crime that has been committed to a series of others that were committed before. They therefore base the past factors that led to such crimes as their evidences to the current situations.

In problem solving however, this should be disputed. Unbiased conclusions and quick generalization of social crimes has rendered much of the work that is done by the crime analysts ineffective and therefore they are unable to successfully establish the root causes of certain series of crimes.

A good system of critical thinking and problem solving does not only focus on a problem in a narrow minded way. They look at a problem from a wider perspective. They look at whether such a crime has ever been committed else where, what were the causes for that kind of crime, what are the similarities with the current crime and how can we borrow from that to solve the current situation.

This can be best understood from the problem analysis triangle. This is a triangular diagram that involves first there players. The first one is a potential offender who is ready to commit a crime. The next one happens to be a given target being aimed by the offender while third factor in the triangle is the time and the space the two are likely to engage. According to this triangle, it is easier for the analysts of crime to determine and predict who, when and where certain kinds of crimes are likely to occur.

To make that kind of a triangle even more effective, this theory suggests that those people who go out to commit crime are under the control of others who have been given the name handlers (Chaney & Rateliffe 2005). Guardians have also been said to be in the control of the targeted people while the managers are said to be the people who control the time and the space where these kinds of this crimes occur. The crime analyst therefore need to understand that each of the parties mentioned here are very vital when it comes to the fighting and the mitigation of crime and therefore they need not leave any stone unturned.

Putting the above theory in a more practical way, the crime analyst must observe four main factors if they are to succeed in their work. One of those factors is the behavior or the atmosphere. Certain crimes are known to be committed after a certain kind of behavior has occurred such as loud noises. They are therefore required to be on high alert to read such cues that may lead them to preventing any further crimes.

The other important factor that should be considered is the persons. It has been found that certain criminal activities are committed by certain groups of people. However, care needs to be taken here to make sure that it is not irrationally assumed that those crimes will only be committed by those particular people, and make the police relax failing to perform thorough investigations. They should be in a position to see if these groups of people could be linked with the crime that has been committed.

The final factor which is equally important is the place and time that the crime is likely to happen. For instance a crime like the one of murder at Baltimore could be taking place in dark and deserted places, where the population is few and therefore no one to observe these offenders. It could also be taking place in the evening hours. The police should therefore do a keen investigation to determine the circumstances under which such crimes are committed and by doing so they will be able to mitigate that.

The other work on the improvement of the crime analysis was suggested by White (2008), who called for the collaboration between the federal state and the agencies that are based locally. Information should be let to flow and shared between the two agencies to avoid any kind of a conflict that may arise in the process. Lack of communication has been cited as the main obstacle to mitigating manageable crimes because there is no cooperation between the two.

The analysts here are called to do independent analysis of the problem and not rely on the past experiences. This is one of the ways that biased information and unfounded facts are eliminated and information that is based on facts is established. There is also a call to ensure that technology is employed and utilized with an aim of making the work much faster and more effective. The rate of crimes are on the rise and therefore the analyst have to keep with that pace if any progress is to be made as far as fighting crime is concerned.

The other factor that has been suggested is that these crime analysts need to work as a team. This is the best way they can exchange information and their experiences that is vital in the work they are involved in. This has led to the call of centralization so that team work is encouraged and dissemination of information is made easier (Boda 2005). This helps to make the force more competent and increase in skills of even handling and applying the necessary technology. Adequate technical support is also vital if the crime analysts are to succeed in what they do. There has been a call to employ qualified and competent team of information technology analysts who are aware of what happens in the crime situations.

In many cases, the source of information for the crimes analysts is not credible as it has been argued by Krizan(1999).Such kind of information according to him is not only invalid but also unreliable. It is therefore important for these analysts to ensure that the information they are working on to solve a certain problem, is coming from trusted sources. He also called for the breaking of the problem into smaller parts for it to be analyzed critically. One of the biggest mistake that analysts do is to act on mind set information and fail to look for the latent part of the problem to see how it could be connected to other factors, which if controlled will help to reduce the crime.

Inductive kind of reasoning has been suggested as one way by which problem solving can succeed (John 2003).This is a king of reasoning that based on given premises which are connected together in a logical manner to provide a rational conclusion. There is the call therefore to shun the inductive reasoning which is used many times but which is marred with a lot of generalizations. It has also been emphasized here that there is need for the analysts to develop a sense of empathy. This is the ability to understand those who commit these crimes from their perspective. With this, the analysts will get to know why the offenders commit certain crimes. After knowing their motives, ways of controlling that can be employed. The same should apply to the case at Baltimore to understand the motive behind the murders.

The other problem solving strategy is by use of a method known as Scanning, Analyzing, Response and Assessment (SARS). Scanning is all about applying the knowledge gained through experience in the job industry to identify the problem. The crime analyst must have a way of establishing a crime based on the skills they posses. This prevents a lot of time wasting.

Analyzing on the other hand deals with what we have mentioned earlier in our discussion. This is the ability to go beyond the manifest problem in the attempt to get the real meaning of the problem presented (Kurth 2004).This is the only way the analysts will be dealing with the actual issue and at the end will eradicate the vices. The other one is the response, where the analysts devise several solutions to the problem. Lastly, there is need for assessment to see if the solution to the problem really applied to the issue and sets precedence for such a problem in future.

Conclusion

The only way that the crime of murder will reduce in Baltimore is by applying critical thinking to the problem solving. It will begin by understanding why this particular people engage in such evil behaviors.

References

Krizan, Lisa. June 1999. Intelligence Essentials for Everybody. Occasional Paper

Washington, DC:

Matthew B. White ( 2008).Enhancing the Problem-Solving Capacity of Crime Analysis Units

Tool Guide 9

Boda, R ( 2005). Critical Analysis and Crime Mapping. California Sage.

Bynum, T (2001). Using Analysis for Problem Solving: a Guildbook for law Enforcement. Washington DC.

Chaney. S and J. Rateliffe (2005). Crime Mapping. London. John Wiley and Sons

Clark, R. and J. Eck. ( 2005). Crime Analysts for Problem Solvers.

Weasel, D (2003). The Order of Analysis in Solving problems. Monsey. NY. Criminal Justice Press.

Bonder, John W. ( 2003). Warning analysts for the information. Intelligence Press. Washington.

Audrey Kurth. ( 2004). Attacking Terrorism. Elements of a Grand Plan. Washington.

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Critical Thinking concerning parental abandonment and its consequences

Critical Thinking concerning parental abandonment and its consequences

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Critical Thinking concerning parental abandonment and its consequences

Most adults, who were abandoned by their parents when they were children, often have problems when relating to others. This is most especially if the parent is a mother. It is vital that children are nurtured accordingly, in order for them to grow up as they are meant to. Emotional stability is an essential aspect, which children, should acquire to help with their relationships in the future. The issue concerning parental abandonment and the impact on children has for long been an issue, which is controversial. This is the reason why many authors have made an attempt to explain this occurrence. The book ‘The Drama of the Gifted Child’ by Miller Alice is about matters related to parental abandonment.

The novel ‘Flight’ by Sherman Alexis is an example of a film, which relates to Alice Miller’s message. The main protagonist in the film is a boy known as Zits. He is described as being violent as well as an outcast. The latter became an orphan when he was young and this is the reason why he tends to display unruly behavior. It seems that Zits had issues of self-esteem and blamed himself for his appearance, which to him was unpleasant. Children are in need of respect, acceptance, as well as acknowledgement. In turn, they will become adults, who are significant to their children. Since Zits lacked all an upbringing, which is proper, he became a delinquent. A lot of what happened to Zits, according to Miller, is because he did not have a father. Abandonment is an issue, which is of great concern as people, often find negative ways to deal with it Zit was biracial as his mother was Irish and his Indian. The circumstances, which lead to his abandonment by the parents is different. His mother had breast cancer and died while his father left the family when Zits was born. According to Zits, the reason why he behaves the way he does, is because he has never settled. Most times, he is moving into different foster homes. One of his bad traits is that he is a drunkard despite being only fifteen years old.

Zits is viewed as a boy, who is suffering, due to the problems he encountered while extremely young .It is possible to claim that if his parents were around up to now, he would not behave in such a negative manner. Later on, Zits transforms into the bodies of different people in an effort to find out about their lives. Most times, he is an Indian, which coincidentally was his father’s race. This means that he yearns to know about his father despite his absence. According to Miller, people who have been rejected, often acquire a behavior, which they believe, makes them become tough. For example, they tend to engage in behaviors, which distract them. Also, they tend to imagine that they are in other peoples bodies. This means that they are in need of some emotional attachment. In this case, Zits was a drunkard as well he engaged in criminal acts. The latter is the reason why most times, he was in juvenile systems.

The film ‘The 400 Blows’ by Truffaut Francois, mostly focuses on the life of Doinel Antoine. Most people viewed him as being different, as most times he was involved in making trouble for others. While at school, he is extremely mischievous, to the point whereby, he gets punished. One could easily say that this is ordinary behavior often displayed by adolescents. The behavior he displays at home is extremely different than that at school. This is similar to that of Zits, who was always involved in matters, which were considered as being unruly. His mother is extremely domineering, as she seems to order Antoine all the time. Unlike Zits, whose father was absent, Antoine’s father is present and they seem to have a wonderful son and father relationship. It seems that Antoine is mistreated at home and also not living within the best conditions. He only has a sleeping bag, which is put on the hallway. Antoine’s mother is having an affair, which is a problem to him. At one point, his mother was caught by him, while kissing a man, who is not his father. Sometimes his father is not very good towards him, but he seems to love and care, at the same time. As a result of Antoine’s mother’s affair, their family is being affected greatly and this seems to have an effect on Antoine.

Antoine suffered emotionally, thus the reason why he ran away from home. He believed this would be a solution to his problems. As compared to Zits, who did not have parents, they seem to display the same attitude. This means that parents are not always the cause of unruly behavior among children. In both Antoine’s and Zit’s experiences, juvenile was a place where they could be contained and prevented from causing trouble. In reality, nothing much was solved by taking them there, as they were in need of parental love. Antoine’s mother is concerned about her son and wants to ensure that he grows up and becomes responsible. This is the reason why she believed that all her intentions were to make her son better. In conclusion, children should be brought up well and this is through ensuring that their needs are catered for. Physical and emotional needs are extremely essential aspects. In turn, when they reach adulthood they are good society members.

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